Decodez terms of use

01Your account

You need an account to place and track orders. Keep your contact details accurate and your password private. You are responsible for activity on your account. Tell support if you notice a login you do not recognize.

02The files you send

Only upload files you own or have permission to inspect, recover or modify. Do not use the service to infringe someone else’s rights, gain unauthorized access or send malicious files.

Keep a backup before uploading. Remove database passwords, private keys and real customer data that are not needed for the work. We may need project details, a license or a related key to continue an order.

03Prices and processing

The order price depends on the selected service and eligible files. The total and any payment-method fee are shown before payment. Processing starts after payment is verified.

A delivery time, when shown, is an estimate. File type, protection version and missing information can affect timing and whether the work is possible. Results are not guaranteed for every file. Follow your order’s status in the panel.

04Payments and wallet credit

For crypto payments, check the currency, network, amount, address and any required memo or tag. The crypto amount is valid only until the quote expires; after that, get a fresh quote from the provider. Transfers to the wrong address or network may be unrecoverable.

If you have already sent a payment, check its status or contact support before paying again. Panel wallet credit is for services in the panel. It is not a bank account or a personal cryptocurrency wallet.

05Cancellation and refund requests

You can cancel an unpaid order in the panel if it has no payment attempt. Contact support to review other cases.

If you paid twice or an order cannot be completed, send the order and payment references in a ticket. We will review the work already done and the receipt, then explain the outcome and any available refund method. Network or gateway fees may not be refundable.

06Delivery and support

Download the result from your order details. Check it after delivery. If there is an issue with that order, open a ticket with a clear description and an example of the error. New work or additional files may need a separate order.

Keep your original files and the delivered result. The panel does not replace your own backups. Share only the information support needs to investigate a problem.

07Changes and misuse

These terms may change as the service changes. The latest update date appears at the top. Read the current version before a new order. We may restrict an account used for abuse or breaches of these terms. Contact support about order questions or disputes.