Privacy at Decodez

01Information we record

The panel records account details such as your name and email, orders, uploaded and delivered files, support messages and payment history. We may also record IP addresses, activity times and technical events for security and troubleshooting. Passwords are stored as hashes.

02How we use it

We use this information to create and sign in to accounts, complete orders, answer tickets, verify payments and prevent abuse. Your email is used for account messages, password recovery and notifications enabled in your preferences.

03Files and access

Your project files and messages are reviewed to complete orders and provide support. Panel access is limited to the account owner and authorized administration. Remove unnecessary passwords, private keys and real customer data before uploading.

Files and records may be kept for delivery and troubleshooting. Retention can vary with order needs, security and backups. Permanent file storage is not guaranteed.

04Payments and social sign-in

We send the selected provider the amount, order or payment reference and details needed to create and verify a payment. Some payment methods also send your email. The provider’s own privacy policy applies to its processing. Crypto addresses and transactions may be visible on a public blockchain.

If Google, GitHub or X sign-in is available and you choose it, we use the basic details it shares with your permission, such as account ID, name and email, to sign you in or link your account. We do not receive your password for that service.

05Cookies and browser settings

A session cookie keeps you signed in and helps secure requests. Your light or dark theme and some temporary interface state, such as upload progress, may be stored in your browser. Blocking cookies may prevent sign-in or parts of the panel from working.

06Sharing and protection

We do not collect your information to sell it or publish it. Access may be needed to operate the service, hosting, email or payments. We may provide necessary information in response to a valid legal requirement.

We use secure connections and access controls to protect accounts, but no online service can promise absolute security. Choose a strong password and avoid sending unnecessary sensitive information.

07Requests about your information

You can change basic account details and notification preferences in your profile. Contact support to request access, correction or deletion of other information. We may need to verify account ownership.

Not every record can always be deleted immediately. Payment records, dispute handling or backups may require retention. After review, we will explain the outcome and any limits that apply. Updates to this policy appear on this page with a new date.